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Opening AV Cases

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#1 Laura Carter

Laura Carter


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Posted 19 July 2011 - 09:47 AM

Posted on behalf of Christine Dalgetty:

Burlington Public Library is investigating the issue of opening AV cases upon check-in as we have an ongoing issues with RSI.

We are interested in finding out which library systems are still opening their AV items to check for missing or mixed up items upon check in. Currently we are opening all AV items upon return including DVDs, Cds, Video Games, Playaways, Books on CD, MP3s, kits, and pedometers.

We are also interested in hearing from those libraries that did check these items in the past and their experiences once they made the switch.

If your library still opens and checks AV cases:

Do you check all AV items or only some collections? Which ones?

Do you check items that have holds?

Do you follow up with customers about missing or mixed up items?

Do you have RSI issues related to opening cases?

Have you investigated any other strategies to mitigate these?

If you checked your AV items in the past and no longer do so:

Do you ask your customers check their items before check out?

Are customers aware that the AV items are no longer checked?

Did you have some kind of communication plan to alert customers to check for these items?

How do you handle situations where a customer returns an item that is missing from the case?

Is the previous customer notified? Are they billed?

How often does this happen?

What kind of procedures do you have in place to track missing or mixed up AV items?

How was this change received by your customers?

Have you found an increase in the number of lost or missing claims returned?

Have there been customer complaints?

Any other info or comments would be great.

Thanks for your help!


Christine Dalgetty, M.I.St.
Acting Manager
Tansley Woods Branch
Burlington Public Library
1996 Itabashi Way
Burlington, ON, L7R 1J4
T (905)336-5583
F (905)336-4266

#2 Rhonda Jessup

Rhonda Jessup


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Posted 22 September 2011 - 01:21 PM

Hi Christine,

We have implemented an IT solution with RFID tags that precludes us from having to open DVD cases. If you like, I can send you some contact information for our Manager of IT and Technical Services.

Rhonda Jessup
Public Services Manager
Whitby Public Library
905 668-6531, x. 2033